Assisted Living Center in Troy, NY
Setting the Standard in Comfort and Care
Welcome to The Pines at Heartwood, an assisted living program serving Troy and the Capital District area for more than 10 years. We are conveniently located near Samaritan and St Mary’s Hospitals with easy access from all major thoroughfares and bus lines.
As a Medicaid approved program we provide all the comforts of home with personalized care that supports health and independence. With quality of life as our hallmark the assisted living program is designed to offer residents support, activities, and amenities that encourage life to be lived to its fullest!
The Pines at Heartwood Assisted Living Program prides itself on our customer service and maintains a common commitment to the highest level of quality care, a focus on customer service and providing a nurturing environment for both patients and families.
What our patients and their families are saying
I have been living at The Pines at Heartwood for nearly two years. There are many things I enjoy about my life at The Pines. I have made many friends, both staff and residents. The staff at all levels, is kind, friendly and compassionate. Each day I look forward to spending time with my friends who have become like family.
“I feel very at home here everyone that I've met so far is nice and the help is nice and friendly."
“ I've been here for 8 years and I wouldn't want to go anyplace else. The help is very nice.”
"My mom and dad were both in need of assisted living arrangements and Heartwood was the answer to our family's search for quality care in a safe setting. From the first meeting with the nurse coordinator to their admission to the facility, we were greeted with nothing but kindness, compassion, and sincere interest in my parents. I would highly recommend Heartwood to anyone who is in need of assisted living."
I just wanted to let you know that my mom is settling in very well at The Pines at Heartwood and she is very comfortable and secure with her caregivers. The staff in general appear to know all of the residents by name and they go out of their way toa ddress the residents individually. They truly treat the residents with compassion and dignity. I have observed the medical staff taking the extra time to assure that my mother 's medications are correct. They will even return with the containers and read to her the doseage and directions as described on the packaging. Shirly enjoys the dining room and I believe her favorites are breakfast and lunch. She especially enjoyed the entertainment that the Cloggers brought forth the other day. I want to personally thank you for addressing my concerns and reassuring me that my mother is in good hands.
“I love my home and all my new friends.”
“I am very pleased with the administration all the way down to the kitchen staff, very accommodating and caring.”