NHCA Centers Take Steps to Prevent COVID-19
The COVID-19 outbreak is a rapidly evolving situation. Our team of health care professionals are evaluating this situation in real-time and remain under the guidance of the Centers for Disease Control and Prevention (CDC) and local and state officials.
WE CARE Family Communication Plan
We are proud to announce the launch of our new communication tool as part of our WE CARE Family Communication Plan. In our ongoing efforts to provide residents and their families with peace of mind, particularly during this challenging time, this tool will allow us to quickly and easily send important messages and updates via text and email.
To enroll, simply make sure our Center has your correct contact information on file.
Stay connected with your loved ones by scheduling virtual visits. Virtual visits can be arranged by contacting our Center directly.
COVID-19 Communication Line (888) 338-7806
For ways to communicate with your loved one, please call our Communication Line.
For all media inquiries, please contact firstname.lastname@example.org.
Setting the Standard in Comfort and Care
Welcome to The Pines at Heartwood, an assisted living program serving Troy and the Capital District area for more than 10 years. We are conveniently located near Samaritan and St Mary’s Hospitals with easy access from all major thoroughfares and bus lines.
As a Medicaid approved program we provide all the comforts of home with personalized care that supports health and independence. With quality of life as our hallmark the assisted living program is designed to offer residents support, activities, and amenities that encourage life to be lived to its fullest!
The Pines at Heartwood Assisted Living Program prides itself on our customer service and maintains a common commitment to the highest level of quality care, a focus on customer service and providing a nurturing environment for both patients and families.
Pursuant to New York State Department of Health, click here to view our Pandemic Emergency Plan and Policies.